Privacy Policy

CompareEV Pty Ltd (ABN pending) ("CompareEV", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and store your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website at compareev.com.au (the "Platform"), you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

• • Contact information: Name, email address, phone number, and other details you provide when submitting a form on our Platform.
• • Finance enquiry details: Vehicle of interest, budget, and other information you provide when requesting a finance quote.
• • Usage data: Pages visited, time spent on pages, search filters used, vehicles compared, and similar interaction data collected automatically.
• • Device information: IP address, browser type, operating system, device type, and screen resolution.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• • To respond to your enquiries and provide customer support.
• • To connect you with our finance partners when you request a quote.
• • To improve our Platform, tools, and content based on usage patterns.
• • To send you communications related to your enquiry (we will not send unsolicited marketing emails).
• • To comply with legal obligations and enforce our Terms of Use.

3. Cookies and Tracking Technologies

Our Platform uses cookies and similar tracking technologies to enhance your experience. These include:

• • Essential cookies: Required for the Platform to function (e.g., session management).
• • Analytics cookies: Help us understand how visitors interact with our Platform (e.g., Google Analytics).
• • Preference cookies: Remember your settings and choices (e.g., saved comparisons, filter preferences).

You can manage cookie preferences through your browser settings. Disabling cookies may affect some features of the Platform.

4. Third-Party Services

We may share your information with trusted third parties in the following circumstances:

• • Finance partners: When you request a finance quote, your contact details and vehicle interest are shared with our finance partners to provide you with a quote.
• • Analytics providers: We use Google Analytics and similar services to understand Platform usage. These services collect anonymised data.
• • Hosting providers: Our Platform is hosted on servers located in Australia and/or other jurisdictions as required for service delivery.

We do not sell your personal information to third parties.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions and finance enquiries are retained for up to 2 years from the date of submission. Usage data and analytics are retained in anonymised form for up to 3 years.

6. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• • Access the personal information we hold about you.
• • Request correction of any inaccurate or outdated information.
• • Request deletion of your personal information (subject to legal retention requirements).
• • Lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC).

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Our Platform uses HTTPS encryption, and access to personal information is limited to authorised personnel. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Contact Us About Privacy

If you have any questions about this Privacy Policy, wish to exercise your rights, or want to make a privacy complaint, please contact us:

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.